Consumer Alert: Beware of Disaster-Related Financial Scams

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FDIC Consumer News – Winter 2005/2006 –


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Consumer Alert: Beware of Disaster-Related Financial Scams

Disasters such as the tsunami in 2004 and the hurricanes in 2005 can bring out the best in some people and the worst in others, including fraud artists.


"Criminals may take advantage of a bad situation by preying on peoples' fears, sympathy and desire to help others who have suffered disastrous hardships," said Michael Benardo, manager of the FDIC's Cyber Fraud and Financial Crimes Section. "For example, following catastrophic events we usually see a spike in reports of fake Web sites and fraudulent phone calls or e-mails claiming to be from legitimate charitable organizations that, in reality, may be criminals pocketing donations that were intended to go to disaster victims."


Other rip-off artists, according to a warning from the Federal Trade Commission (FTC), descend on damaged areas and offer to repair or restore homes but "overcharge, perform shoddy work or skip town without finishing your job."


You can avoid becoming a victim by taking these precautions:


Don't give cash. Use either a check or a credit card, so that you have some consumer protection, such as placing a hold on a check or disputing the transaction with the credit card company.


Protect your personal and financial information. Never divulge bank or credit card numbers or other personal information in response to an unsolicited call, e-mail, fax or knock at the door, no matter how official or legitimate the request may appear to be.


Give only to charities that you know or you have researched thoroughly. Resources include your state government office that regulates charities (usually part of the Attorney General's office or check the Web site of the National Association of State Charity Officials at www.nasconet.org/agencies), the IRS list of charities that are eligible to receive tax-deductible donations (www.irs.gov/charities/article/) and the Better Business Bureau, which maintains reports on national and local charities (in your phone book or online at www.give.org).


Take special precautions when considering an online donation. Go directly to a charity's Web site by independently confirming the correct Internet address. Don't follow a link from one Web site to another because the link may be to a fake Web site operated by scam artists, even though it may look identical to the real Web site. Also, Benardo warned, "sometimes those links enable criminals to monitor your computer for credit card numbers and passwords that they can use to drain your accounts."


Check out any unsolicited offers of repairs or other products or services for disaster victims. For example, the FTC says to deal only with licensed and insured home-repair contractors, get recommendations from people you know and trust, and check with the local Better Business Bureau for any record of complaints. Also get prices and other key details in writing and take your time before signing a contract.


Remember the red flags of a fraud. Trust your judgment if something just doesn't seem right or makes you feel uncomfortable.


Here are examples of situations in which your best response may be to walk away or hang up:

  • You're being pressured to act quickly, perhaps to send money or provide personal information on the spot.
  • You're told you already agreed to donate or pay money, and you don't remember doing so.
  • An organization uses a name or Web site that sounds or looks like that of a well-known, respected charity, but on closer examination it's not the same.
  • Someone claims to be a disaster victim and asks for your help in placing funds in an overseas bank account.

Report suspected frauds. Go to www.lookstoogoodtobetrue.com/complaint.htm, a Web site co-sponsored by the FBI and the U.S. Postal Inspection Service, to file a complaint. You can also contact the FTC toll-free at 1-877-FTC-HELP (1-877-382-4357).


Winter 2005-2006 Main Menu


FDIC Consumer News is published by the Federal Deposit Insurance Corporation


FDIC Consumer News is produced quarterly by the FDIC Office of Public Affairs in cooperation with other Divisions and Offices. It is intended to present information in a nontechnical way and is not intended to be a legal interpretation of FDIC or other government regulations and policies. Mention of a product, service or company does not constitute an endorsement.


Find current and past issues of FDIC Consumer News at http://www.fdic.gov/consumernews. Refer to this same index to locate the issues that are specially formatted for being reprinted in any quantity.


To receive an e-mail notice about each new issue of FDIC Consumer News posted on the FDIC Web site, with links to stories, follow instructions posted at www.fdic.gov/about/subscriptions/index.html.


Last updated on 2/02/2006

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